Dear ZIM Customer,

With shortage of labour and crane availability, we witnessed a prolonged congestion in the
terminal which cause delay in vessels schedule and delay to your cargo.

We are doing our best to minimize the potential delay on your cargo. We have already
diverted two of our ZCP vessels to Cartagena with another ZCP vessel plan to omit Kingston
before she heads back to Asia.

We will continue to monitor the situation closely and take necessary actions, including
reducing our transshipment activities in Kingston and diverting more volume to alternative
hub to reduce the impact of this congestion on your cargo.

We thank you for your understanding on this matter.

Our customer service team and sales representatives are at your disposal for
any inquiries.