Keeping Your Cargo Cool, Keeping You Connected

From the precision of real-time alerts to location tracking, technology is surely reshaping the way we navigate the challenges of cargo transportation. However, despite this digital shift, the significance of human interaction still remains a key factor. ZIMonitor, our innovative solution for refrigerated temperature control, is a perfect example of how cutting-edge technology and personalized service go hand in hand.

What inspired the development of ZIMonitor?

For us, when we think about temperature, there’s only one word that comes to mind – ZIMonitor.

ZIMonitor wasn’t created as just another product. It emerged from a need to address critical challenges faced by customers and designed to change the way we approach temperature-controlled shipping. Nearly a decade ago, when the system was first launched, we set out on a mission to integrate the personal with the digital in the most intuitive way that truly connected with our customers.

How does this translate into day-to-day operations?

Despite the advanced monitoring technology powering the ZIMonitor system, we’ve always understood that human touch is irreplaceable. In fact, ZIMonitor represents the perfect synergy between cutting-edge technology and personalized service – empowering customers with greater independence and visibility over their shipments, while ensuring they are never left to their own devices.

The ZIMonitor system was initially created to allow our customers to closely monitor their cargo’s status from start to finish, while always having the back of ZIM’s 24/7 global service center to remotely adjust settings or intervene when needed. Today, the device is equipped with additional features that provide comprehensive security measures, ensuring an even more reliable shipping experience.

What does this mean for customers shipping sensitive cargo?

ZIMonitor caters to a diverse range of valuable or sensitive cargo, spanning industries such as pharmaceuticals, perishables, wines, agriculture, and even hazardous goods.

With such a varied customer base, all relying on temperature control, it’s just as important for us to provide the same level of dedication and commitment to support them in their business needs – something we continue to build upon.

How can ZIM ensure this level of support?

While ZIMonitor boasts impressive features — from real-time alerts to GPS tracking — it's essential to go beyond the technical specifications and truly communicate with our customers.

We prioritize building relationships with them by maintaining open lines of communication throughout their shipping processes with us. Whether it is providing real-time assistance during a critical situation or offering tailored solutions to address specific challenges, our customers appreciate knowing they have a partner they can rely on.

And we’re here to walk the talk.

We’ve encountered instances where customers faced urgent logistical challenges that require immediate attention, such as a ZIMonitor refrigerated container, loaded with time-sensitive cargo, unexpectedly opened its doors during a customs inspection, posing a potential risk to the product.

As soon as the open-door alert triggered, our global service center was able to quickly resolve the issue to preserve the cargo. Throughout this process, we maintained constant communication with the customer, keeping them informed of the situation and actions being taken, ensuring transparency every step of the way.

This is only a glimpse into the emphasis we put on providing a personalized experience, ensuring that doing business with ZIM is both simple and worry-free.

ZIMonitor – More Than Just Temperature Control

Whether it's troubleshooting an issue, or providing guidance on optimizing settings, ZIMonitor offers a long list of advantages that go beyond traditional refrigerated container solutions, providing customers with control and peace of mind throughout the entire shipping process.

Let’s break down some of its benefits:

• Real-time Alerts: Receive online alerts for critical events such as container power on/off status, temperature changes exceeding preset thresholds, and variations in humidity levels. These alerts allow for proactive management of potential issues, minimizing the risk of spoilage or damage to sensitive cargo.
• Temperature Control: Monitor the supply and return temperatures with immediate alerts if conditions deviate from the desired range, ensuring that perishable goods remain within optimal conditions during transit.
• Security Features: Get notified in the event of unauthorized door openings, safeguarding cargo against theft or tampering. This added layer of security helps prevent loss and ensures the integrity of shipments throughout their journey.
• GPS Cargo Monitoring: Track the movement and location of your shipments in real-time. By providing visibility into deviations from planned routes, the system enables proactive decision-making to mitigate potential delays or disruptions.