As part of our Loading guarantee commitment, we provide the containers and a guaranteed slot for a period of three (3) days before or after the estimated time of departure (ETD), as indicated in your Booking Confirmation (provided that the Customer complies with the conditions stated in the eZ Quote Terms and Conditions.

For Bookings which include inland transportation, the guarantee depends on timely loading at the first ocean port.

In case we are unable to comply with the Booking Confirmation specifics, provided such non-compliance is not on account of any fault of the Client, the option to apply for a Compensation Fee is available.

A penalty will be applied in cases of a booking modification/amendment (for any reason), booking cancellation (in whole or in part) or on account of a ‘no-show’ by the Customer. A booking amendment is considered a change to transport plan such as (without limitation): a change of destination, vessel and voyage, container type, and/or number of booked containers, after the eZ Quote Booking Request has been submitted to the Carrier.

Additional information may be  found in the eZ Quote Terms and Conditions.

In eZ Quote, there is a standard free time offer, which differs between the various markets. Rates can be found at demurrage & detention tariff.

When you book in eZ Quote, you will receive an email with the Booking Confirmation. You can track and trace your Booking during the shipping process in both ZIM.com and myZIM. ZIM provides you with a full overview of your shipment from the Booking until arrival at its destination.