ZIM Cookies and Tracking Policy
This Cookies and Tracking Policy (hereinafter, “Cookies Policy”) applies to all activities of ZIM Integrated Shipping Services Ltd. (hereinafter called “ZIM” or “We”) with respect to the cookies that ZIM collects and stores in the course of its business activities, including through the ZIM websites (“Websites”), the MyZIM Personal Area (the “Personal Area”), Applications (“Apps”), and other interfaces with data subjects that we may use in connection with our Websites or Apps.
ZIM is registered in Israel with its head office located at 9 Andrei Sakharov Street, Haifa. For any questions regarding the collection, processing and storing of cookies (as explained below) please contact our Data Protection Officer at: dpo@zim.com.
General principles
ZIM is committed to ensuring that your personal data and data privacy are protected in accordance with the best practices available, as well as according to ZIM’s relevant legal obligations. This Policy explains your rights regarding the cookies ZIM collects, processes and uses, including via the Websites, Personal Area, and Apps, as well as ZIM’s use of safeguards to protect these rights. The Policy also applies to ZIM’s use of cookies and tracking on the relevant website and application interfaces, as specified in this Cookies and Tracking Policy.
For any issues of personal data protection, please see the Data Protection Policy here. For any questions regarding the collection, processing or use of personal data relating to you (as explained below) please contact our Data Protection Officer.
We may revise this Policy from time to time, and such changes shall come into effect from the moment ZIM notifies you of such changes and/or updates, either by email, on the Websites or in some other reasonable manner.
ZIM’s Use of Cookies and Tracking
A cookie is a small file sent from a website, which is then stored by your web browser. When you return to the Personal Area, the information in the cookie can be used to recognize your last session. Cookies cannot install malicious software such as viruses on your device, and they do not store any of your personal data or account information.
We use cookies to save and maintain users' settings and selected preferences during browsing sessions, for saving repeating users' preferences for future use (e.g. geographical location, accessibility and language selections and preferences), and for statistical analysis of the Websites, Personal Area's’ and Apps’ performance and trends and monitoring and identifying errors.
Cookies originate from two types of sources: first party and third party. The classification whether a cookie is 'first' or 'third' party refers to the internet domain that is placing the cookie.
- First-party cookies are those set by a website that is being visited by the user at the time.
- Third-party cookies are cookies that are set by a domain other than that of the site being visited by the user. If a user visits a website and another entity sets a cookie through that site this would be a third party cookie.
When you first visit the Websites and Personal Area, you will be given the option to accept or decline the use of cookies. You can also control the use of cookies at the individual browser level, and instructions for managing cookie usage can be found for the following browsers, at:
If you reject cookies, you may still use the Websites and Personal Area, but your ability to use some features or areas of the Personal Area may be limited or unavailable. Many browsers allow a private mode to be activated through which the cookies are always erased after the visit, and you hereby irrevocably and unconditionally waive any claim or demand in this regard.
If you wish to opt out of interest-based advertising click http://preferences-mgr.truste.com/ (if you are located in the European Union click http://www.youronlinechoices.eu/).
"Do not track" or "privacy mode" is a function that allows website users to opt out from being tracked by websites for any purpose including the use of analytics services, advertising networks and social platforms. "Do not track" options are available in a few browsers including:
If you have enabled the "do not track" function in your browser, you will not be tracked. This is in addition to you opting-out of the aggregation and analysis of data for the statistics of the Websites, Personal Area and Apps.
Persistent and Session Cookie
| Name | Type | Description | Value Format | Comments |
| cls_s | Cookie (required) | The session identifying cookie. It also indicates if the visitor is new or existin • New o 1: Existing |
<guid>:<1/0> | New/existing visitor is determined by the presence of _cls_v cookie. Used for sessionizing. |
| cls_v | Cookie (required) | The visitor identifying cookie. | guid | Persistent (expires in 5 years). |
These Cookies may collect information relating to traffic data such as the end user’s IP address, domain server, type of web browser, geolocation, browsing, and click-stream activity, session heatmaps and scrolls, and more.
When incorporated into our mobile services, this technology may provide us with information about the type of mobile device you use, your mobile device screen resolution, type of your network connection, your mobile operating system, other diagnostic data based on your interaction with the app (taps, swipes & pinches), and limited snapshots of our application screen that exclude all visible personal information.
In general, when you visit our website or otherwise utilize our services you remain anonymous. That being said, some of our websites and/or apps, may require that you login/register before you are permitted to access certain areas, such as MY ZIM. In such cases, the collected information may be more personal in nature, and therefore stored on our databases for a limited time and use. Please note that we may only use such information for purposes of improvement of customer experience a part of our commitment to you as our customer, assist in compliance, and as part of our legitimate interest.
We place a high priority on the security and confidentiality of the information stored in the persistent cookies we use in the Personal Area. For example, we do not store any of your personal information, payment information or passwords in persistent cookies.
Can I withdraw consent for the use of cookies or tracking tools?
If you wish to withdraw your consent, you can use our cookies control interface by clicking on this link.
Similarly, you can choose to opt-out of cookies at any time by managing and/or deleting your cookies using your internet browser settings.
Additional Information, Updates and Questions
Additional information on cookies in general:
A number of websites provide detailed information on cookies, including AboutCookies.org and AllAboutCookies.org.
We update our Cookies Policy from time to time, if we introduce a new cookie or tracking tool which processes new information or wish to process the information collected by your cookies and tracing tools in a new manner, we shall notify you and ask you to consent to this updated processing or new cookie or tool.
Should you have any questions about the use of cookies by ZIM, please be in touch with our Data Protection Officer.
Last updated: July 26, 2021