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Accessibility

We, at ZIM, are striving and taking steps to promote accessibility. We value our customers with disabilities equally to any other customer, and believe they are entitled to equal access to our facilities and services.

ZIM adheres to the provisions of the Israeli Accessibility Law, and even more so, in order to improve the quality of life of people with disabilities and assist them in their integration in our society in an equal, independent and dignified manner.

Our accessibility adjustments are performed according to the provisions of the Israeli Equal Rights for People with Disabilities Law, 1998 and its subsequent regulations, including the Equal Rights to People with Disabilities (Accessibility Adjustments in Services) Regulations, 2013.

How is our Website Accessible?

We have adjusted our Website so is accessible according to the AA level set out in Israeli Standard No. 5568, which corresponds with the equivalent AA level of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) version.

Our website includes the following accessibility methods:

  • Its structure is designed for accessibility technologies, including support for the customary accessibility navigation with the arrow keys and the Esc and Enter Buttons to enter or exit menus and windows.
  • Has been tested and is customized for the highest levels of accessibility on Mozilla Firefox. It is also responsive and usable on Microsoft Explorer and Google Chrome.

We received professional counsel on the accessibility applications on our website from the A-2-Z an Israeli Online Marketing agency specializing in website accessibility.

In order to experience the optimal browsing we recommend using the most updated version of the NDVA "screen-reader" software.

You may contact our Online Accessibility Supervisor, via ZIM website team email at: website@zim.com, with any requests for any of the following:

  • If any information on our website is not accessible or requires further accessibility adjustments
  • Requesting we implement voluntary accessibility adjustments for information on our website, which does not require such adjustments under law
  • Request for specific information in accessible format

How is our Customer Service Accessible?

Our ZIM employees Accessibility Training – We are in the process of training our staffs on the various aspects of accessibility, in order to foster awareness to the principles of accessibility and to grant them practical tools to provide such accessible services.

Accessible Call Center – Our call center's voice response has been made accessible in a manner of which words are pronounced clearly, and there is no background music.

There are several alternative methods of communication with us:

How are our Public Facilities are Accessible?

In 2021 an accessibility survey will be conducted in order to make sure we are operating at full accessibility.

Haifa Headquarters

  • Address – 9 Andrei Sakharov Blvd. Haifa
  • Disabled Parking –
    • ZIM retains 5 designated parking spots in its underground parking lot; and
    • Additional 2 outdoor parking spaces
  • Access Points to the Building – accessible
  • Accessibly entryways - 4
    • An accessible entrance is available alongside the rotating doors in surface entry
    • Elevators are accessible and allow entrance to the building itself
  • Disabled Restrooms – 3 – lobby floor, 3rd and 5th floor
  • Wide Hallways - throughout the whole building
  • Elevator - 4

Haifa frontal customer facing office

  • Address – rented space at- Haifa., Hanamal33, 2nd floor
  • Disabled Parking –at least 2 -public facilities
  • Accessibly entryways - partially- accessible
  • Elevator – 1

Ashdod frontal customer facing office

  • Address Ort Street, Ashdod- Seaport Building #8, 18th floor
  • Disabled Parking –at least 2 -public facilities
  • Access Points to the Building- Accessible
  • Accessibly entryways - Accessible
  • Disabled Restrooms – 1
  • Wide Hallways - Accessible
  • Elevator - 2

You may contact our Physical Accessibility Supervisor, Mr. Khalaila Nur, Sunday through Thursday, with any complaints, comments or suggestions regarding accessibly, at:

 

This statement was updated on June 1st, 2023.

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